Shipping policy

At BellaChloeApollo Studio, each ceramic piece is carefully handcrafted and inspected before leaving our studio. We understand that timely and safe delivery is essential, and we work closely with our logistics partners to ensure your order arrives securely and efficiently.

Order Processing Time

All orders require 1–2 business days for processing before shipment.
During this time, we:

  • Verify order details

  • Conduct quality inspection

  • Carefully package each ceramic item with protective materials

Orders placed on weekends or holidays will be processed on the next business day.

Free Worldwide Shipping

We are pleased to offer FREE worldwide shipping on all orders, with no minimum purchase required.

For select promotions or special events, additional shipping options may become available.

Estimated Delivery Time

Once your order has shipped, estimated delivery times are:

  • United States: 6–12 business days

  • International Orders: 6–12 business days

Delivery times may vary depending on destination, customs clearance, weather conditions, or peak shopping seasons.

Please note that these timeframes are estimates and not guarantees.

Shipping Methods

We work with trusted international carriers and regional postal services to provide reliable delivery.

Shipping methods are automatically selected based on your location to ensure the best balance of speed and cost.

Expedited Shipping (When Available)

In certain regions, expedited shipping options may be offered at checkout.

Typical expedited delivery time:

  • 5–8 business days

Availability and pricing vary by destination.

Pre-Orders & Back-Orders

If your order includes pre-ordered or back-ordered items:

  • In-stock items will be shipped first

  • Remaining items will ship as soon as they become available

  • You will receive separate tracking numbers when applicable

There is no additional charge for split shipments.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email and/or SMS (if a phone number was provided) containing:

  • Tracking number

  • Tracking link

Tracking information may take 24–48 hours to become active.

You can also track your order at:
https://bellachloeapollo.store

Customs, Duties & Taxes

For international orders:

  • Customs duties, taxes, or import fees may be assessed by your local government

  • These charges are the responsibility of the customer

We recommend contacting your local customs office for more information.

Incorrect Address or Failed Delivery

Please ensure your shipping address is complete and accurate at checkout.

If a package is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal of delivery

We may charge a reshipping fee or issue a refund minus shipping costs.

Damaged Packages During Transit

If your package arrives visibly damaged:

We will assist in resolving the issue as quickly as possible.

Lost or Missing Packages

If your tracking shows delivered but you did not receive the package:

We will open an investigation with the carrier and assist with next steps.