FAQ

Welcome to the BellaChloeApollo Studio FAQ page.
Here you will find answers to the most common questions about our handcrafted ceramic products, ordering process, shipping, and after-sales service. If you need further assistance, our team is always happy to help.

📧 support@bellachloeapollo.store
📞 +1 510 323 9570

1. What kind of products do you offer?

BellaChloeApollo Studio specializes in original, handcrafted ceramic pieces created in small batches. Our collections include:

  • Ceramic mugs and cups

  • Tea and coffee cups

  • Plates, bowls, and serving ware

  • Decorative and functional vases

Each piece is individually handmade, glazed, and kiln-fired, making every item unique.

2. Are your ceramics handmade?

Yes. All of our ceramics are handcrafted by skilled artisans.
Because of this process, natural variations in shape, glaze, texture, and color are normal and are considered part of the beauty of handmade ceramics.

3. How long does order processing take?

Orders are typically processed within 1–2 business days.

During this time, we:

  • Inspect each item for quality

  • Carefully package your ceramics

  • Prepare your order for shipment

Orders placed on weekends or holidays will be processed the next business day.

4. How long does shipping take?

We offer FREE worldwide shipping on all orders.

Estimated delivery times after shipment:

  • Standard Shipping: 6–12 business days

  • Expedited Shipping (when available): 5–8 business days

Delivery times may vary due to customs processing, holidays, or carrier delays.

5. Do you ship internationally?

Yes, we ship worldwide.

International customers may be responsible for customs duties, taxes, or import fees required by their country.

6. How can I track my order?

Once your order ships, you will receive a confirmation email and/or SMS containing your tracking number and tracking link.

You may also track your order anytime at:
https://bellachloeapollo.store

Please allow 24–48 hours for tracking updates to appear.

7. What is your return and exchange policy?

We offer a 15-day return & exchange window for eligible items.

Items must be unused, undamaged, and in original packaging.

For full details, please visit our Return & Refund Policy page.

8. What should I do if my item arrives damaged or defective?

We sincerely apologize if this happens.

Please contact us within 15 days of delivery at:
📧 support@bellachloeapollo.store

Include:

  • Your order number

  • Clear photos of the item and packaging

  • Description of the issue

Our team will review and offer a replacement, refund, or store credit.

9. Can I change or cancel my order?

We begin processing orders quickly, so changes or cancellations are not always possible.

Please email us as soon as possible, and we will do our best to assist.

10. What payment methods do you accept?

We currently accept:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

All payments are securely encrypted.

11. Are your products food-safe?

Yes. Our functional ceramics intended for food and drink are made with food-safe glazes and materials.

We recommend hand washing to extend the life of your piece.

12. Can I put my ceramics in the dishwasher or microwave?

Many of our pieces are dishwasher and microwave safe.
However, due to the handcrafted nature, we recommend:

  • Hand washing

  • Avoiding sudden temperature changes

This helps preserve glaze and finish.

13. Do you offer gift wrapping or gift messages?

Yes. Many items are eligible for gift wrapping and custom messages.

You can select these options during checkout when available.

14. What if my package is marked delivered but I did not receive it?

Please:

  • Check with neighbors or household members

  • Contact your local carrier

If still missing, email us at support@bellachloeapollo.store and we will assist with next steps.

15. What if my address was entered incorrectly?

Please contact us immediately.

If the package has not shipped, we may be able to update the address.
If it has already shipped, we cannot guarantee changes.

16. Do you offer wholesale or bulk orders?

Yes, we welcome wholesale and collaboration inquiries.

Please email: support@bellachloeapollo.store

17. How can I contact customer support?

You can reach us via:

📧 Email: support@bellachloeapollo.store
📞 Phone: +1 510 323 9570

We typically respond within 24–48 business hours.