Privacy Policy

This Privacy Policy describes how https://bellachloeapollo.store (the “Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses your Personal Information when you visit, interact with, or make a purchase from our Site.

BellaChloeApollo Studio is a handcrafted ceramics studio specializing in original, small-batch ceramic mugs, cups, plates, bowls, and decorative vases. We respect your privacy and are committed to protecting your personal data. This Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Policy Updates & Modifications

We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or technological developments.

  • The “Effective Date” at the top of this Policy will be updated accordingly.

  • If material changes are made that affect your privacy rights, we will notify you by posting a prominent notice on our Site or by contacting you via email.

Your continued use of our Site after changes are posted constitutes acceptance of the updated Policy.

What Is Personal Information?

“Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual, including but not limited to:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment and transaction details

  • IP address

  • Device identifiers

  • Order history and preferences

Information We Collect

1. Information You Provide Directly

You may provide Personal Information when you:

  • Place an order or create an account

  • Enter billing and shipping details

  • Contact customer support

  • Subscribe to newsletters or promotional communications

  • Participate in surveys, giveaways, or promotions

  • Submit reviews or feedback

2. Information Collected Automatically

When you browse the Site, we automatically collect:

  • Device type, browser type, operating system

  • IP address and approximate location

  • Pages viewed and time spent on pages

  • Referring URLs

  • Interaction data (clicks, scrolls, navigation paths)

3. Information From Third Parties

We may receive information from:

  • Payment processors

  • Shipping carriers

  • Marketing and analytics partners

  • E-commerce platforms such as Shopify

How We Use Your Information

We use your Personal Information to:

  • Process and fulfill orders

  • Communicate order status and shipping updates

  • Provide customer support

  • Manage accounts

  • Improve website performance and user experience

  • Personalize content and product recommendations

  • Conduct internal analytics and research

  • Detect and prevent fraud, abuse, or security risks

  • Comply with legal obligations

Legal Basis for Processing (EEA Residents)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

  • Protection of vital interests

Sharing Your Personal Information

We share Personal Information only with trusted service providers when necessary, including:

  • Shopify (e-commerce hosting)

  • Payment gateways

  • Shipping carriers

  • Analytics providers (e.g., Google Analytics)

  • Marketing and email platforms

All partners are required to safeguard your information and use it solely for authorized purposes.

We do not sell your Personal Information.

International Data Transfers

Your information may be transferred and processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place.

Marketing & Communications

You may receive emails or SMS messages regarding:

  • Order updates

  • Account information

  • New product releases

  • Promotions and special offers

You may unsubscribe at any time by:

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Remember preferences

  • Analyze traffic

  • Improve performance

  • Support marketing activities

You may manage cookies through your browser settings.

Website Analytics & Advertising

We use tools such as Google Analytics to understand how visitors use our Site.

We may display targeted advertisements based on browsing activity. You may opt out using:

  • Google Ads Settings

  • Facebook Ad Preferences

  • Digital Advertising Alliance

Data Retention

We retain Personal Information only as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion at any time.

Your Rights

Depending on your location, you may have the right to:

  • Access your Personal Information

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact support@bellachloeapollo.store.

Security Measures

We implement administrative, technical, and physical safeguards to protect your information.

  • Secure servers

  • Encrypted payment processing (SSL)

  • Limited employee access

However, no system is 100% secure.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect data from children.

SMS Marketing

By opting in, you agree to receive automated SMS messages regarding orders, promotions, and reminders. Message and data rates may apply.

You may unsubscribe at any time by replying STOP.

Contact Information

Website: https://bellachloeapollo.store
Email: support@bellachloeapollo.store
Phone: +1 510 323 9570