Return policy

15-Day Handcrafted Ceramics Return & Exchange Guarantee

At BellaChloeApollo Studio, every ceramic piece is conceived as a small work of art. From initial clay selection to hand-throwing, carving, glazing, and high-temperature firing, each step is guided by the hands and experience of our artisans. Our collections of mugs, cups, plates, bowls, and vases are created in small batches, embracing the quiet beauty of imperfection and individuality.

We truly believe you will treasure your handcrafted ceramic piece. However, if your order does not meet your expectations, we are here to support you with a clear, fair, and thoughtful return or exchange process.

All eligible items may be returned or exchanged within 15 days of delivery, subject to the conditions below.

Eligibility for Returns & Exchanges

To ensure fairness and product integrity, returned items must meet all of the following criteria:

  • Return or exchange request submitted within 15 days of delivery

  • Item remains unused, uninstalled, and unaltered

  • No chips, cracks, stains, scratches, odors, or signs of use

  • Returned in original packaging, including inner wrapping, padding, and protective materials

  • Accompanied by order confirmation or receipt

Because our ceramics are fragile and handcrafted, improper packaging may result in damage during transit and could affect eligibility for a refund.

Understanding Handmade Characteristics

Our ceramics are handcrafted one by one. Subtle differences in shape, glaze tone, brushwork, texture, or kiln effects are natural results of artisanal production and should be appreciated as part of the design language.

These natural variations are not considered defects, but rather the signature of authentic handmade craftsmanship.

Complimentary Returns (United States)

For U.S. orders:

  • Free returns for defective or damaged items

  • In certain cases, a complimentary return label may be provided for non-defective returns

  • If a return label is provided, the shipping cost may be deducted from your refund

We reserve the right to evaluate each case individually to determine the most appropriate solution.

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping service

We are actively working toward offering more flexible international return options in the future.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as Final Sale

  • Clearance or promotional items

  • Customized or personalized ceramics

  • Gift-with-purchase items

  • Digital or electronic gift cards

  • Original shipping charges

How to Start a Return or Exchange

Step 1 – Contact Our Studio

Email support@bellachloeapollo.store within 15 days of delivery with:

  • Order number

  • Product name(s)

  • Reason for return or exchange

  • Photos (if the item is damaged or defective)

Step 2 – Receive Authorization

Our team will review your request within 1–2 business days and provide return instructions.

Step 3 – Carefully Repack

Repack the item using original materials. Ensure the piece is fully protected with cushioning on all sides.

Step 4 – Ship Your Return

Send your package following the provided instructions. We recommend using a carrier with tracking.

Step 5 – Inspection & Processing

Once received, please allow 3–7 business days for inspection and processing. Approved refunds will be issued to the original payment method or store credit, based on your preference.

Due to bank processing times, refunds may take an additional 3–5 business days to appear.

Exchanges

If you wish to exchange an item:

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund or store credit will be offered

  • Price differences may apply

Damaged or Defective Item Resolution Policy

At BellaChloeApollo Studio, quality is central to everything we create. If your item arrives damaged or has a manufacturing defect, we are committed to making it right.

Reporting Timeline

Please report any damage or defect within 15 days of delivery.

Claims submitted after this period cannot be accepted.

How to Report

Email support@bellachloeapollo.store with:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

Our team will assess your case and offer one of the following solutions:

  • Replacement

  • Full or partial refund

  • Store credit

Our Commitment to You

We are honored that you choose our studio and our handmade ceramics to be part of your daily rituals and living spaces. Your satisfaction is deeply important to us, and we strive to handle every inquiry with care, transparency, and respect.